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Privacy Policy

Effective Date: 12/15/2024

Direct Energy of Florida (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and your rights concerning your data.

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1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Contact Information: Name, address, email, phone number.

  • Payment Information: Billing address, credit/debit card details, bank account information.

1.2 Non-Personal Information

  • Usage Data: IP address, browser type, operating system, and pages visited on our website.

  • Cookies and Tracking: Information gathered via cookies, pixel tags, or similar technologies.

1.3 Sensitive Information

In limited circumstances, we may collect information required to comply with legal or regulatory requirements.

 

2. How We Use Your Information

We use the information collected for the following purposes:

  • Service Provision: To provide, maintain, and improve our energy services.

  • Billing and Payment: To process payments and manage accounts.

  • Customer Support: To respond to inquiries and resolve issues.

  • Marketing: To inform you about promotions, new services, or updates (you can opt-out at any time).

  • Legal Compliance: To comply with applicable laws and regulations.

 

3. Sharing Your Information

We do not sell your personal information. However, we may share your data in the following circumstances:

  • Service Providers: With trusted third parties who assist us in providing services, such as payment processors and IT support.

  • Legal Obligations: When required by law, subpoena, or other legal processes.

  • Business Transactions: In connection with a merger, acquisition, or sale of assets.

 

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience. You can manage your preferences through your browser settings or our cookie management tool.

 

5. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access and Portability: Request access to and a copy of your personal information.

  • Correction: Request corrections to inaccurate or incomplete information.

  • Deletion: Request the deletion of your personal information.

  • Opt-Out: Opt out of marketing communications or certain data processing activities.

To exercise your rights, please contact us using the information in Section 8.

 

6. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

 

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

 

8. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, you can contact us at:

  • Email: info@directenergyfl.com

  • Phone: 888-611-8568

  • Mailing Address: 255 Primera Blvd Ste 160  Lake Mary, Fl 32746

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting on our website. We encourage you to review this policy periodically.

 

Thank you for trusting Direct Energy of Florida with your information.

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